We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.
All WA Country Chemist orders are shipped with Australia Post.
Orders under $150 will incur a flat rate shipping fee of $9.95. All orders over will receive FREE standard delivery.
We try our very best to get all parcels posted on the same day they are ordered, otherwise the next day they will be sent.
OUT OF STOCK: We will be updating our stock levels on a regular basis but there may be occasions that someone has purchased the same item that you have ordered at the same time. If this happens we will notify you within one business day and advise you of the revised delivery time if a re-order is available. If we cannot re-order we will immediately advise you and refund your money.
We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. But we do understand that sometimes an item just isn't right for you.
We have a 30 day returns policy from the day of purchase.
To be eligible for a return, your item must be unused andin the same condition that you received it. It must also be in the original packaging.
To complete your return, enclose a note with your order number and name. Once it is received, we will inspect the item/s to verify the condition and once approved, the refund will be processed. Delivery costs will not be refunded and return postage is at the buyer's expense.
We are unable to refund items that have been used, damaged after delivery, if any attempt has been made to alter the item or if they have been dropped or broken.
Please ship to us in protective packaging as goods damaged in return shipping will not be refunded.
Refunds are made back to the method of payment used when you ordered. This can take 3-5 days to appear at your end but please feel free to contact us if you have any questions.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping & Delivery
When you visit the WA Country Chemist website, information about your device and web browser is automatically collected. This includes, but is not limited too; information about your device, your web browser, your IP address, the time zone you are in and some of the cookies that already exist on your device. As you engage with the WA Country Chemist website information about how you use the site is collected including what pages and products you view and how you were directed to the site. We refer to this information as “Device Information.”
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Log files are what track actions occurring on the WA Country Chemist website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Placing an order
When you make an online purchase or attempt to make an online purchase, information about you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number is collected . We refer to this information as “Order Information.”
Using your information
Order Information is used to fulfil any orders placed through the WA Country Chemist website. This includes processing your payment information, arranging shipping and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to:
Communicate with you
Screen our orders for potential risk or fraud
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Sharing your information
Personal Information is shared with third parties in order to action the above. For example, we use Zyro to power our online store--you can read more about how Zyro uses your Personal Information here: https://zyro.com/privacy-policy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
By law, your Personal Information will be shared to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 16.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email at firstname.lastname@example.org or by mail using the details provided below:
WA Country Chemist
PO Box 38
GOOMALLING WA 6460